Category Archives: client service

The Remarkable Service Secret to 43 Years of Profits?

This is Bruce. Bruce is remarkable. And Bruce can make your business more profitable. Here's the story ... While waiting at gate today for my Southwest Airlines flight from Chicago to Minneapolis, I was seated next to Captain Bruce. Suddenly, a passenger rushed up to him, agitated. "I left a book I was reading on…
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Unhappy? So Are My Clients

Now the Donald Trump is president, half of America is happy. The other half is despondent. You want to know who else is unhappy? Some of my copywriting clients. That's right. Despite what you may have heard, I'm not perfect. To prove that, here's a comment from a client I refunded, because he wasn't happy…
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